Your privacy matters to us. This policy explains how we collect, use, and protect your information.
1. Introduction
Xten Pro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy
explains how we collect, use, disclose, and safeguard your information when you use our
white-label tutoring management platform.
2. Information We Collect
2.1 Information You Provide
We collect information that you provide directly to us, including:
- Account Information: Name, email address, phone number, business name, and password when you create an account
- Student Data: Information about students managed through the platform (as a data processor on behalf of tutoring centers)
- Payment Information: Billing details and payment method information (processed securely through our payment partners)
- Communications: Messages, support requests, and feedback you send to us
2.2 Information Collected Automatically
When you use our platform, we automatically collect:
- Device and browser information
- IP address and location data
- Usage patterns and feature interactions
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Send marketing communications (with your consent)
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions and abuse
4. Data Sharing and Disclosure
We may share your information in the following circumstances:
- Service Providers: With third-party vendors who perform services on our behalf
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you have given us permission to share
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
- Encryption of data in transit and at rest
- Secure multi-tenant architecture with data isolation
- Regular security audits and penetration testing
- Access controls and authentication mechanisms
- Regular backups and disaster recovery procedures
6. Your Rights
Depending on your location, you may have the right to:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data
- Portability: Receive your data in a portable format
- Opt-Out: Unsubscribe from marketing communications
To exercise these rights, please contact us at privacy@xten.pro.
7. Data Retention
We retain your information for as long as your account is active or as needed to provide services.
We may retain certain information for legitimate business purposes or as required by law.
8. Cookies
We use cookies and similar technologies to enhance your experience. You can control cookie
preferences through your browser settings or our cookie consent banner.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own.
We ensure appropriate safeguards are in place for such transfers.
10. Children's Privacy
Our service is not directed to children under 13. We do not knowingly collect personal
information from children under 13 without parental consent.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes
by posting the new policy on this page and updating the "Last Updated" date.
12. Contact Us
If you have questions about this Privacy Policy, please contact us at: