Terms of Service

Last Updated: January 6, 2026

Important: By using Xten Pro, you agree to these terms. Please read them carefully.

1. Acceptance of Terms

By accessing or using Xten Pro ("Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Platform.

2. Description of Service

Xten Pro provides a white-label, multi-tenant tutoring and education center management platform. Our services include:

  • Student and family management
  • Class scheduling and attendance tracking
  • Billing and payment processing
  • Communication tools
  • Reporting and analytics
  • Custom branding capabilities

3. Account Registration

3.1 Account Creation

To use the Platform, you must:

  • Be at least 18 years old or have legal authority to bind an organization
  • Provide accurate, complete, and current registration information
  • Choose a unique subdomain for your tenant
  • Maintain the confidentiality of your account credentials

3.2 Account Security

You are responsible for all activities that occur under your account. Notify us immediately of any unauthorized access or security breach.

4. Subscription Terms

4.1 Pricing Plans

We offer the following subscription tiers:

  • Starter: Up to 50 active students, basic features
  • Professional: Up to 200 active students, advanced features, custom branding
  • Enterprise: Unlimited students, full customization, priority support

4.2 Free Trial

New accounts receive a 14-day free trial. No credit card is required during the trial period. At the end of the trial, you must select a paid plan to continue using the Platform.

4.3 Billing

Subscriptions are billed monthly or annually in advance. All fees are non-refundable unless otherwise specified.

4.4 Plan Changes

You may upgrade your plan at any time. Downgrades take effect at the next billing cycle. If your usage exceeds your plan limits, you must upgrade to an appropriate tier.

5. Acceptable Use

You agree not to:

  • Use the Platform for any illegal purpose or in violation of any laws
  • Violate the privacy, publicity, or intellectual property rights of others
  • Upload malicious code, viruses, or harmful content
  • Attempt to gain unauthorized access to other accounts or systems
  • Interfere with or disrupt the integrity or performance of the Platform
  • Resell, sublicense, or redistribute the Platform without authorization
  • Use the Platform to send spam or unsolicited communications

6. Data and Content

6.1 Your Data

You retain ownership of all data you upload to the Platform. You grant us a limited license to use your data solely to provide and improve the services.

6.2 Data Processing

You are the data controller for student and family data processed through the Platform. We act as a data processor on your behalf. You are responsible for obtaining necessary consents from data subjects.

6.3 Data Export

You may export your data at any time through the Platform's data export features. Upon account termination, we will retain your data for 30 days before deletion.

7. Intellectual Property

7.1 Our Intellectual Property

The Platform, including all software, features, designs, and documentation, is owned by Xten Pro and protected by intellectual property laws.

7.2 Feedback

If you provide feedback or suggestions about the Platform, we may use them without any obligation to you.

8. Third-Party Services

The Platform integrates with third-party services (payment processors, email providers, etc.). Your use of these services is subject to their respective terms and privacy policies.

9. Disclaimers

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, Xten Pro SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES.

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify and hold harmless Xten Pro and its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the Platform or violation of these Terms.

12. Termination

12.1 By You

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period.

12.2 By Us

We may suspend or terminate your account if you violate these Terms, fail to pay fees, or engage in conduct harmful to the Platform or other users.

12.3 Effect of Termination

Upon termination, your right to use the Platform ceases immediately. We will retain your data for 30 days, after which it will be permanently deleted.

13. Modifications

We may modify these Terms at any time. We will notify you of material changes via email or through the Platform. Continued use after changes constitutes acceptance of the new Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions.

15. Dispute Resolution

Any disputes arising from these Terms shall be resolved through binding arbitration in Singapore, unless otherwise required by local law.

16. General Provisions

  • Entire Agreement: These Terms constitute the entire agreement between you and Xten Pro.
  • Severability: If any provision is found invalid, the remaining provisions remain in effect.
  • Waiver: Failure to enforce any right does not constitute a waiver of that right.
  • Assignment: You may not assign these Terms without our prior written consent.

17. Contact Information

For questions about these Terms, please contact us at:

  • Email: legal@xten.pro
  • Address: 123 Education Street, Singapore 123456